Use the active voice – Copywriting tip #2

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Here’s what I mean. Below are two pieces of copy for a hammer:

Passive
This powerful hammer can strike nails into the toughest timber.

Active
This powerful hammer strikes nails into the toughest timber.

Pull back the smothering blanket

Using the active voice often shortens a piece of text. It also removes a layer of words that otherwise form a softening, smothering blanket between you and your reader. It’s important that your copy retains a sense of urgency, so use the active voice. Your copy will instantly become more direct, more powerful and more persuasive.

(Picture courtesy of Anna Banana)

Offer benefits – Copywriting tip #3

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A wise copywriter once said, “People buy holes, not drills”.

The point being, of course, that when someone buys a drill it’s because they want a hole. And that’s a crucial point. Because if you try to sell someone a drill it’s essential to remember that the most interesting points to entice a buyer will be about the kind of holes that drill can make.

So if you’re a web designer, most of your clients won’t be interested in how you make their website or the technology that keeps it running – they’re just interested in having something that helps their business. People who want websites generally just want more sales, more brand awareness or a better way to communicate with their audience.

If you’re writing copy, remember to highlight the benefits of your product or service. Ask yourself, what does this product do? What can it offer to a buyer? How will it change someone’s life?

Common benefits include time-saving, money-saving and money-making. If your product can save someone time, or make someone money, you shouldn’t have much trouble selling it.

(Picture courtesy of Rae Allen)

Appeal to emotions – Copywriting tip #4

An Emotional Start To The Dance!

Sometimes it pays to get emotional. People are often driven by their emotions and it’s worth understanding this when marketing your business.

Can your products allay fears or reassure the anxious? Copywriters often use envy, status anxiety and guilt to play on their audiences’ emotions.

While I don’t agree with some of the manipulative methods employed by marketers, it is still essential to remember that humans are emotional animals, and much of our decision-making is affected (if not entirely led) by emotional factors.

The lighter side of emotions

Appealing to emotions doesn’t have to involve manipulating your market. You could use brighter, bolder language that makes people smile and laugh. Use honest, emotive language as a way to engage with people.

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Explain features – copywriting tip #5

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Don’t forget to tell your customers about your products and services.

This might seem obvious but lots of people get so caught up in marketing theory that they forget to explain the features of their products and services.

Remember that your customer probably doesn’t know as much about your product as you. Explain it from the beginning and don’t leave anything out. Your customers are interested in your products and services, so don’t be shy in explaining them.

(Picture courtesy of Spoonman)

Remove jargon – copywriting tip #6

Jargon in this case means terminology that is particular to your industry. So jargon is any kind of language that might not be understood by your reader.

But, to be honest, when I think of jargon I’m really thinking of something much worse: management speak. Things like:Buzzword Burnout

  • going forward
  • deliverables
  • paradigm
  • eventualities
  • synergies
  • incentivise.

These are awful, evil words that you should only use if you want to obscure your meaning and sound pompous. Copywriting is about communicating. You can’t communicate if you hide behind indecipherable language and strange words that don’t really mean anything.

Always consider your writing from your reader’s point of view. Will they know what “offshoring” is?

(Picture courtesy of Raspberry Tart)

Who needs copywriters?

I was recently asked to contribute an article to Bizezia’s Better Business Focus magazine. I decided to adapt an earlier blog post – but ended up changing it beyond all recognition. So here’s my latest thoughts on why you might need my help:

Who Needs Copywriters? – A Quick Look at the Benefits Copywriters Deliver

Have you ever wondered what a copywriter does? Or why you might need one? I’m a freelance copywriter, and I’d like to explain how people like me can help your business. Copywriters are marketing professionals – they exist to help you sell. There are various ways they do this, but all involve putting words to work.

Writers with marketing skills

Copywriting is quite different to normal writing. So while you might be a talented poet or letter writer, you might not understand the selling and marketing principles that copywriters can use to your advantage.

A good copywriter will write with many things in mind. Copywriters must consider how to address several personality types simultaneously, how to allay fears, mention features, highlight benefits, mix in social proof (testimonials) – all while being persuasive.

An outside view of the inside

One big bonus of employing a copywriter is that you get a fresh brain thinking about your business. This fresh brain might spot something you’ve missed or something you could make better. A good copywriter will put thought into their work, looking for ways to help you communicate more effectively to more people.

Speaking their language

A common failing in business communication occurs when the people writing the copy forget that the public (your audience) are not aware of your business and your industry jargon. A copywriter writes with your readers in mind – so your copy will address their needs, in their language.

Traffic-stopping web copy

Writing for websites requires even more specialist knowledge than offline copy. Web copy requires an understanding of Search Engine Optimisation (SEO), calls to action, usability, internet conventions and conversion rates, as well as the marketing and advertising principles mentioned above.

Investing in your corporate voice

Remember that words do a lot of talking for your business, so it’s worth investing in the best copy you can afford. Unprofessional communications and marketing material can actively work against you, telling potential customers things you didn’t intend to say. The right copy can work in harmony with your operations and help you to be heard in a crowded market.

Edit deftly – copywriting tip #7

Editing is a crucial part of the writing process. But editing does not just mean removing words, or attemptingSpeed 2 Movie Poster to make a piece of writing shorter. You should look to remove unnecessary words. The part of editing that requires the most thought is deciding exactly what is necessary and what isn’t.

When writing, always keep in mind your purpose. If a word or sentence doesn’t help you convey your meaning, then consider removing it. Skilfully edited copy will be easier and more pleasing to read. It will deliver the right information at the right time, and will be more effective at selling, persuading or motivating.

It’s easier to edit someone else’s work, so you might want to get a kind buddy to do your editing. However, choose one buddy, not a whole gaggle. If you start writing by committee you’ll end up with something that’s as bland as a Hollywood blockbuster, and equally memorable.

(Picture courtesy of Kaly Web Design)

Cut yourself out – Copywriting tip #8

Harsh Editing Autobiographies are fine for the famous, but for everyone else it’s probably best to cut yourself out of your copy. So if your copy begins anything remotely like:

“We at Jazzclapper Bargain Drains are the best drain supplier in the world. We offer three hundred kinds of cast-iron drain and we are renowned world-wide for our hyper-efficient supply-chain system. We offer sterling service and…”

This copy is full of “we”. The reader, or potential drain buyer, might be feeling a bit left out. If the copy was more like:

“Are you looking for a comprehensive range of cast-iron drains? Call Jazzclapper Bargain Drains today to see if we have the drain you need. If you happen to need a drain that we don’t have, our unique stock system means we can find it for you in a matter of days.”

This version of the copy puts the reader, rather than Jazzclapper, at the centre of the copy. Naturally, your customers are really interested in their own needs, wants and desires, so make sure you put them centre-stage.

(Picture courtesy of ANVRecife )

Don’t be boring – copywriting tip #9

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Your copy might be correct, but is it boring?

It’s easy to get obsessed with marketing principles when writing copy – there are lots of rules to follow, and all kinds of advice to cloud your thinking. So it’s easy to forget that you also need to be interesting.

It’s worth re-reading your copy to make sure it isn’t so mind-numbingly dull that it sends you to sleep before you can finish the first sentence. Yes, your customers need information, but there are ways of presenting information that will keep people awake, if not entertained.

Here are three quick tips for keeping your readers awake:

  1. Surprise them. Say something in a weird way. It might stick in their head, like a persistent headache.
  2. Edit. If you waffle, you will definitely bore people.
  3. Avoid clichés. If your writing is full of clichés, people will get the feeling they’ve already read your copy. And they might not want to read it again.

Check back next week for another quick copywriting tip, or plug in to my RSS feed and never miss a post!

Bored Gorilla picture courtesy of Fabricio Braga

10 ways to instantly improve your copy

Parking FeedbackI’m going to be posting a series of copywriting tips that should help anyone who writes copy. These are simple tips that aim to make your copy more readable, more persuasive and more effective at selling. I’ll publish one a week, so check back regularly for more free advice in the coming weeks, or plug yourself in to my RSS feed.

So here’s the first of ten:

Get Feedback

Ask someone to confirm that your copy makes sense. Does it make them want to buy? Do they understand what you’re selling? Can they spot any spelling mistakes?

While it’s a great idea to ask for feedback, be careful that you don’t end up writing copy by committee. Five people might have five opinions on your copy, but they probably aren’t all right. If you’ve done some research into what makes effective copy, then you’ll be able to decide which opinions are worth heeding, and which aren’t.

It’s a good idea to ask someone to review your copy who is “naïve”. By that I mean someone with no prior specialist knowledge of the product or service being offered – someone who represents the target audience for your copy. A naïve reader will provide a tough test for your copy, and if anything is unclear or poorly explained, you’ll find out.

Listening to criticism can be difficult, but stick with it and your writer’s skin will soon toughen into a thick hide, and you’ll find constructive feedback nothing but useful and interesting.

(Picture courtesy of Mixed Species)