Hype vs Passion: Perfectly Judged Web Copy

Hype-filled website copy

Copywriters face a common conundrum: how do you inject copy with energy and excitement without it reading like a horrible heap of hype?

I’ve been reading around, trying to work out exactly what makes powerful copy that excites people but doesn’t turn them off with the ripe stench of fraud.

Copy that’s redolent of hype makes readers lose trust – and when trust is lost, so too are sales.

It seems that the factors that influence whether copy reads like hype or not can be easily categorised:

The Good Stuff

You can grab attention and get people thinking about your products by telling them captivating stories, or by painting a picture with words.

Powerful words also help your messages to leap from the page and smack your reader in the face. (Powerful words are difficult to quantify, because it depends very much on their context. And many ‘powerful’ words are overused – which dilutes their power. But any word that carries energy or powerful connotations in the context that you’re using them in can be considered powerful.)

Clichés will never be powerful – so avoid them.

The Bad Stuff

Energy becomes hype when you use exclamation marks too much!!! See?

Copy that has loads of energy but no evidence to reinforce claims made is prime hype material. If you want to shout about something that’s amazing, make sure you back up those claims with evidence (authentic testimonials, client names etc).

Unrealistic claims. Don’t exaggerate. If a product could theoretically make a person a million dollars in a minute, but real people had only managed to earn a hundred dollars in a week, don’t be tempted to trade on the potential power of the product. Keep it real!

New Project – Topsail Events

Just a quick post to announce the launch of my latest copywriting work, for Topsail Events.

Topsail Events are a very well established marine events company, who do amazing Thames cruises, corporate events, private parties and elegant weddings on motor cruisers, tall ships, Thames river barges and paddle steamers.

If you’re looking for an unusual venue for a special occasion, give Mark and his team a call!

You Can’t Please Everyone: Business Advice from Haruki Murakami

Wind-Up Bird
I ‘ve been a fan of Haruki Murakami, ever since @megnog bought me The Wind Up Bird Chronicle. I’m now reading What I Talk About When I Talk About Running, Murakami’s running memoir.

Anyway, I just wanted to share this with you:

“…you can’t please everybody. Even when I ran my bar I followed the same policy. A lot of customers came to the bar. If one out of ten enjoyed the place and said he’d come again, that was enough. If one out of ten was a repeat customer, then the business would survive.

“To put it the other way, it didn’t matter if nine out of ten didn’t like my bar. This realization lifted a weight off my shoulders. Still, I had to make sure that the one person who did like the place really liked it. In order to make sure he did, I had to make my philosophy and stance clear-cut, and patiently maintain that stance no matter what.”

What a peculiar idea! Murakami’s suggestion – that sometimes it’s better to pursue the business that makes sense to you, rather than desperately trying to please every customer – is vastly contrary to the modern preoccupation with pleasing everyone and countering every criticism.

Fauxlancing – Regular Employment Meets Freelancing

free
So, I had this idea… I call it  fauxlancing

What is fauxlancing?

It’s a blend of two very different ways of working. It’s regular, full-time employment with a few freelance freedoms. It’s faux-freelancing.

Why fauxlancing?

Because regular employment has a problem: it sucks.

The Multifarious, Pernicious and Persistent Problems with Regular Employment*

Employees get a salary, a job description, a desk, a role, a place in the hierarchy, a routine, limitations, supervision, a patronising dullard to manage them, a thick blanket of bureaucracy and a few other dead weights to hang around their necks as they shuffle from cubicle to cubicle, desperately searching for something meaningful.

The fact that regular employment is often so soul-destroying is not just a problem for employees; employers should dread the sight of dead-eyed worker droids because those are the people that will lazily, inefficiently and accidentally drain the life from their organisation.

Fauxlancing is a word I made up to describe the practice of taking the good stuff from the freelance world and applying it to the world of regular employment.

The Good Bits of Freelancing

You might be wondering exactly I mean by the ‘good stuff from the freelance world’ that I just mentioned. Well, I often work with other freelancers, and the people I meet are generally confident, relaxed people who are in control of their own destiny. Freelancers take ownership of their working life. They grab their working life by the balls and get things done in the ways that make sense to them.

Freelancers are relaxed in their work because they know what’s happening. Freelancers are better connected to their work because they don’t merely complete tasks; they pitch for work, liaise with clients, manage projects, raise invoices and deal with all the admin along the way.

Because of this, freelancers can derive greater meaning from their work. They aren’t a hamster in a wheel, turning the gears of a giant thingamajig, dumb to managerial machinations, blind to the bigger picture.

How the hell does someone become a fauxlancer?

I don’t know. I haven’t really thought this through. If it’s your job to get the most out of permanent employees and you would like to chat about fauxlancing, give me a call.

*Clearly, not all employers fit this description, and many employees have terrifically fulfilling jobs with employers who nurture them.

How to Do More on the Web – Part 3

hypesite

Part 3: Thinking About Your Website

Websites are versatile, powerful extensions of an organisation. Your website can do many things, but not without your help. You may have expected your website to take care of itself, to run quietly in the background, pulling in customers and generating new business.

You might not have a Website Manager, or Webmaster, or Weblord, or someone steering your website through the crowded digital seas. But to find success on the web, somebody (probably you) will need to start thinking about your website. And that somebody will need to add and remove content, make changes, update information, spread the news and find an audience.

Left to their own devices, websites do absolutely nothing. Without human involvement, websites are lazy, good-for-nothing cash-sponges.

Working Out Where You’re At

Before you think too much about where you’re going wrong, or what you should change, look at your website’s traffic statistics. You should be able to see things like:

* Daily visitor numbers
* Popular content (what people are looking at)
* Traffic sources (where people came from)
* Length of stay
* Bounce rate (percentage of people who leave your site immediately after arriving, without viewing a second page)

If you don’t have access to this information, ask your web developer to provide it.

If you have this information, spend some time looking at it. Analytics data can highlight many things. Such as:

Misleading inbound links

If your website appears highly in searches for cheese pizzas, but you only sell cheese cloth, then people may come to your site looking for something you don’t offer. As soon as they realise their mistake they will leave. If lots of people do this, your bounce rate will be high.

A high bounce rate could also indicate that nobody likes your website. Is it ugly? Offensive? Poorly constructed? Horribly written? A hideous website could be turning customers away. Ask a few trusted friends and colleagues for a brutally-honest critique of your website.

Dead-ends

Look at the most popular exit page. This is the page that your visitors look at before leaving your site. If the most popular exit page is a contact form, or the sales/enquiry page of your site, then people are doing what you want.

If you find that an unusual page is popping up as a frequent exit route, check the page for any suspicious activity. Is there something wrong with the page? Does the navigation work, and are visitors offered a next step on their journey?

Unusual Traffic Sources

The list of traffic sources can be revealing. Sometimes visitors come from unexpected places. And sometimes this can show a new way of finding people.

Unusual Keyword Choices

Scan the list of keywords that people have used to find your site. Any surprising choices? Keep your eyes peeled for anything that suggests people are searching for you with keywords that you hadn’t considered. It may be worth integrating these keywords into your copy a little bit more.

The Complexities of Web Analytics

Web analytics is a large and complex field. Explore it as much as you feel is necessary. For many small organisations with a website to keep alive, a weekly perusal of the statistics will suffice.

Of course, don’t just gormlessly look at a few numbers: think about what they imply. Draw meaning from the numbers. Consider what those numbers say about the people who visit your site. When looking at website analytics, you’re looking for insight into the minds and behaviours of your potential customers.

Gathering Web Analytics – Use Google

Google Analytics is a free program that provides fantastic traffic stats. If you don’t have it, or something similar, ask a friendly web developer to install it for you. If you don’t know a friendly web developer, ask me – I know several very charming geeks.

Getting People to Come to You

The biggest problem that any website faces is invisibility. The web is stuffed with great websites, and if you want any chance of being seen, you’ll have to fight for people’s attention.

Websites do not automatically generate traffic. Without a good reason to visit your site, nobody will visit your site.

If you want a healthy flow of human traffic to your website, you’ll need to purposefully cultivate that traffic.

In Part 4, we look at Search Engine Optimisation (SEO)

See also:

Part 1: A Thoughtful Approach to Crafting Web Success

Part 2: Thinking About Your Products and Services

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